The reality is totally different. Translation businesses much differ from most other professional services businesses. The process of translation is very time, knowledge, and effort-intensive. The complexity of the translation agency grows with each additional language pair, or extra service (like DTP or cultural assessment, or language quality assurance). Moreover, it grows with the number of freelance translators employed. It grows with the number of in-house translators employed. And while translation project managers do help to make sense out of multiple clients, multiple projects, and multiple translators… each additional project manager also adds complexity to the overall system.